At Tracemate HQ, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
1. Information We Collect
1.1 Information You Provide
We collect information that you voluntarily provide when you:
- Create an account (email address, name)
- Upload images for tracing
- Save design projects
- Contact us for support
1.2 Automatically Collected Information
When you access the Service, we may automatically collect certain information, including:
- Device information (browser type, operating system)
- Usage data (features used, time spent)
- Log data (IP address, access times)
2. How We Use Your Information
We use the collected information for the following purposes:
- Provide the Service: Process your uploads, generate designs, and maintain your account
- Improve the Service: Analyze usage patterns to enhance features and user experience
- Communicate with You: Send service-related announcements, respond to inquiries, and provide support
- Ensure Security: Detect and prevent fraud, abuse, and security incidents
3. Data Storage and Security
Your data is stored securely using industry-standard encryption and security practices. We use Convex as our backend infrastructure, which provides enterprise-grade security and data protection.
3.1 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. You may request deletion of your data at any time.
3.2 Security Measures
We implement appropriate technical and organizational measures including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure development practices
4. Sharing of Information
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party services that help us operate the Service (e.g., hosting, analytics)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
To exercise any of these rights, please contact us at privacy@tracemate.io.
6. Cookies and Tracking
We use essential cookies to maintain your session and provide the Service. We may also use analytics cookies to understand how users interact with our Service. You can control cookie preferences through your browser settings.
7. Children's Privacy
The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: privacy@tracemate.io
- General inquiries: hello@tracemate.io